Shipping Policy

Welcome to Ronexa gulf. We are committed to delivering your orders in a reliable and timely manner. Please review our shipping policy below for details on how we process and ship orders.

1. Order Processing

All orders are processed after confirmation of payment and order details. Orders are typically prepared within 1 to 2 business days before shipment.

Orders placed on weekends, public holidays, or outside working hours may be processed on the next business day.

2. Delivery Time

We aim to deliver all orders within 5 to 7 business days maximum, depending on the delivery location and shipping conditions.

Delivery times are estimates and may vary during peak seasons, holidays, promotions, or due to circumstances beyond our control.

3. Shipping Areas

We currently ship to selected locations based on service availability. Delivery coverage may vary depending on the customer’s address and courier reach.

If we are unable to deliver to your area, our team will contact you to arrange an alternative solution or cancel the order if needed.

4. Shipping Fees

Shipping charges, if applicable, will be clearly displayed at checkout before the order is confirmed.

Any promotional offers for free shipping will be announced separately and may be subject to specific conditions.

5. Order Tracking

Once your order has been shipped, you may receive an order confirmation or shipping update through the contact details provided during checkout.

Tracking availability depends on the shipping provider and delivery method used.

6. Delays

While we do our best to ensure timely delivery, delays may occur due to:

• high order volumes
• courier service disruptions
• weather conditions
• inaccurate shipping information
• public holidays or force majeure events

Ronexa gulf is not liable for delays caused by third-party shipping providers or events beyond our reasonable control.

7. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details.

If an incorrect or incomplete address is provided and this causes a failed delivery or delay, Ronexa gulf shall not be responsible for the resulting issue. Additional shipping charges may apply for re-delivery.

8. Failed Delivery Attempts

If the courier is unable to deliver the order after repeated attempts, or if the customer is unavailable to receive the shipment, the order may be returned or cancelled according to the courier’s policy.

In such cases, additional shipping or handling fees may apply for re-shipment.

9. Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of receiving your order.

To help us review the issue, please provide:

• your order number
• clear photos of the package and products
• a description of the issue

We will review the case and take appropriate action where applicable.

10. Contact Us

If you have any questions about shipping or delivery, please contact us through our customer service channels available on https://ronexagulf.com